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At Emergency Plumber 247, our expert plumbers and heating engineers respond to plumbing emergencies all over Bristol and surrounding areas 24/7, 365 days a year.

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Terms &


1. For the purpose of these terms & conditions, the following statements shall have the following


(a) “The Company” shall mean Emergency Plumber 24/7 Limited.

(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry

out works and/or supply materials.

(c) The “Operative” or “Engineer” shall mean the representative appointed by the Company.

2. The Company reserves the right to refuse or decline work at its own discretion. Where the

Company agrees to carry out works for the Customer; a designated Operative of Company at its

absolute discretion will undertake those works.


The total charge to the Customer shall consist of the cost of materials supplied by the Company

(not exceeding the trade purchase price of materials + 30%) and the amount of time spent by the

operative in carrying out the required works (including all reasonable time spent in obtaining un-
stocked materials) charged in accordance with the Company’s current hourly rates. The Customer

shall only be charged for the time spent related to the Customer’s work. All other time, personal

mobile calls etc. is non-chargeable. All charges are excluding VAT on labour and materials in

cases where work carried out is marked zero-rated.

4. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour &

Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs

are excluding VAT on labour plus VAT on materials brought by us.

5. Where a written estimate has been supplied to the Customer the total charge to the Customer

referred to in the estimate should not exceed the actual time taken by more than 20%, but may be

revised in the following circumstances:-

(i) If after submission of the estimate the Customer instructs the Company (whether orally or in

writing) to carry out additional works not referred to in the estimate.

(ii) If after submission of the estimate there is an increase in the price of materials.

(iii) If after submission of the estimate it is discovered that further works need to be carried out

which were not anticipated when the estimate was prepared.

(iv) If after submission of the estimate it is discovered that there was a manifest error when the

estimate was prepared.

(v) Should a detailed Insurance Report be required in addition to the estimate and invoice then this

will incur a nominal charge of £25.00.

6. The Company shall not be under any obligation to provide an estimate to the Customer and shall

only be bound (subject as hereinafter) by estimates given in writing to the Customer and signed by

a duly authorised representative of the Company. The Company shall not be bound by any

Your Local Plumber

Emergency Plumber 24/7 only

provides the friendliest and most

skillful plumbers & heating

engineers. We will promptly

respond to plumbing emergencies

all over Bristol and surrounding

areas 24/7, 365 days a year.

Give us a call now

estimates given orally or in which manifest errors occur.

7. Material Collection

Collection of non-stock items is chargeable but:

(a) Time must be kept to a minimum & reasonable.

(b) If the collection time is likely to exceed 45 minutes the customer must be additionally informed

of the circumstances.

(c) Only one Engineer is allowed to leave the job to collect parts.

8. Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice

which remains unpaid shall carry interest (at the rate of 4% over the national base rate) until the

Company receives payment in full.

9. Where the date and/or time for works to be carried out is agreed by the Company with the

Customer, then the Company shall use its best endeavours to ensure that the Operative shall

attend on the date and at the time agreed. However, the Company accepts no liability in respect of

the non-attendance or late attendance on-site of the Operative/Engineer or for the late or non-
delivery of materials.

10. The Customer shall accept sole liability to discharge the Company’s account unless he/she

discloses to the Company when initially instructing the Company to carry out work and/or supply

materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited

Company or Partnership and receiving a written estimate) the name of the third party appears on

the written estimate.

11. If the Customer cancels their instructions prior to any work being carried out or materials supplied,

then the Customer shall be liable for any related expenditure together with the profit that would

have been made by the Company had the work been carried out and/or materials supplied in

accordance with such instructions.

12. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with

the works then the Customer shall give notice in writing within 12 months to the Company & shall

afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying

out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the

Company as aforesaid then the Company shall not be liable in respect of any defects in the works

carried out.

13. The Guarantee shall be for labour only in respect of faulty workmanship for 3 months from the

date of completion with the manufacturers warranty in force. The Guarantee will become null &

void if the work/appliance completed/supplied by the Company is:

(a) Subject to misuse or negligence.

(b) Repaired, modified or tampered with by anyone other than a Company Operative. The

Company will accept no liability for, or guarantee suitability; materials supplied by the Customer

and will accept no liability for any consequential damage or fault.

14. The company will not guarantee any work in respect of blockages in waste and drainage systems

etc. The company will not guarantee any work undertaken on instruction from the customer and

against the written or verbal advice of the Operative/Engineer.

Work carried-out is guaranteed only in respect of work directly undertaken by the company and

where payment in full has been made by the customer. Any non-related faults arising from

recommended work, which has not been undertaken by the company, will not be guaranteed.

The company shall not be held liable or responsible for any damage or defect resulting from work

not fully guaranteed or where recommended work has not been carried out. Work will not carry a

guarantee where the customer has been notified by the Operative either verbally or indicated in

ticked boxes, comments and/or recommendations of any other related work which requires


The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or

Gas Warning Notice issued.

15. Where the Company agrees to carry out works on installations of inferior quality or over ten years

old at that date, no warranty is given in respect of such works and the Company accepts no

liability in respect of the effectiveness of such works or otherwise.

16. Engineers operate under their own Corgi Registration and as such are solely responsible for any

Gas related work and subsequent liability.

17. The Company shall be entitled to fully recover costs or damages from any

Operative/Engineer/Contractor whose negligence or faulty workmanship results in the Company

being made liable for those damages or rectification of the work.

18. These terms & conditions may not be released, discharged, supplemented, interpreted, varied or

modified in any manner except by an instrument in writing signed by a duly authorised

representative of the Company and by the Customer. Furthermore, these terms & conditions shall

prevail over any terms & conditions used by the Customer or contained or set out or referred to in

any documentation sent by the Customer to the Company; by entering into a contract with the

Company the Customer agrees irrevocably to waive the application of any such terms &


19. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer, but

instead be retained by the Company until the Customer has made payment in full for such goods

to the Company.

Until such time as title in the such goods has passed to the Customer:

(i) The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose

of all, any or part of such goods in which title remains vested in the Company,

(ii) For the purpose specified in (i) above, the Company or any of its agents or authorised

representatives shall be entitled at any time and without notice to enter any premises in which

goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.

(iii) The Company shall be entitled to seek a court injunction to prevent the Customer from selling,

transferring or otherwise disposing of such goods.

Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the

Customer, until such time as title in such goods has passed to the Customer, the Customer shall

insure such goods to their replacement value and the Customer shall forthwith, upon request,

provide the Company with a certificate or other evidence of such Insurance.

20. The Company shall not be liable for any delay, or for the consequences of any delay in performing

any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control,

& the Company shall be entitled to a reasonable extension of the time for performing such


21. The Company shall only be liable for rectifying works completed by the Company and shall not be

held responsible for ensuing damage or claims resulting from this or other work overlooked or

subsequently requested and not undertaken at that time.

These terms & conditions and all contracts awarded between the Company & Customer shall be

governed & construed in accordance with English Law & shall be subject to the exclusive

jurisdiction of the English law.

Why choose Emergency Plumber 24-7?

I need to talk to someone

Call us on

01225 247 247

Here for you, 24/7

Facing an unexpected Emergency? Burst pipe need urgent repair? Need a new shower? Get in touch with our 24/7 UK-based team and arrange a visit from one of our local engineers. We’re plumbing and heating specialists, and are on hand 24/7 to take care of your indoor or outdoor jobs.

Local to you

You’ll find Emergency Plumber 247, your local emergency plumbing and heating service 24 hours a day 365 a year.

Each one of our plumber’s and heating engineer’s have been trained to the relevant standards for the job and has the experience to sort your problem, quickly and efficiently. Whatever the job, you can trust Emergency Plumber 247 to put your request right.

Big or small, we’ll get it sorted

We can handle any plumbing problem – often on the spot. Our plumbers carry a huge range of stock in their vans, including taps, so they can usually replace any that are faulty. This is especially handy if you’re concerned about leaky taps pushing up your water bill.

Ready to fix your problem?

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Emergency plumber 24-7
Emergency plumber 24-7