At Emergency Plumber 247, our expert plumbers and heating engineers respond to plumbing emergencies all over Bristol and surrounding areas 24/7, 365 days a year.
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1. For the purpose of these terms & conditions, the following statements shall have the following
(a) “The Company” shall mean Emergency Plumber 24/7 Limited.
(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry
out works and/or supply materials.
(c) The “Operative” or “Engineer” shall mean the representative appointed by the Company.
2. The Company reserves the right to refuse or decline work at its own discretion. Where the
Company agrees to carry out works for the Customer; a designated Operative of Company at its
absolute discretion will undertake those works.
3. HOURLY RATE WORK
The total charge to the Customer shall consist of the cost of materials supplied by the Company
(not exceeding the trade purchase price of materials + 30%) and the amount of time spent by the
operative in carrying out the required works (including all reasonable time spent in obtaining un-
stocked materials) charged in accordance with the Company’s current hourly rates. The Customer
shall only be charged for the time spent related to the Customer’s work. All other time, personal
mobile calls etc. is non-chargeable. All charges are excluding VAT on labour and materials in
cases where work carried out is marked zero-rated.
4. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour &
Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs
are excluding VAT on labour plus VAT on materials brought by us.
5. Where a written estimate has been supplied to the Customer the total charge to the Customer
referred to in the estimate should not exceed the actual time taken by more than 20%, but may be
revised in the following circumstances:-
(i) If after submission of the estimate the Customer instructs the Company (whether orally or in
writing) to carry out additional works not referred to in the estimate.
(ii) If after submission of the estimate there is an increase in the price of materials.
(iii) If after submission of the estimate it is discovered that further works need to be carried out
which were not anticipated when the estimate was prepared.
(iv) If after submission of the estimate it is discovered that there was a manifest error when the
estimate was prepared.
(v) Should a detailed Insurance Report be required in addition to the estimate and invoice then this
will incur a nominal charge of £25.00.
6. The Company shall not be under any obligation to provide an estimate to the Customer and shall
only be bound (subject as hereinafter) by estimates given in writing to the Customer and signed by
a duly authorised representative of the Company. The Company shall not be bound by any
Your Local Plumber
Emergency Plumber 24/7 only
provides the friendliest and most
skillful plumbers & heating
engineers. We will promptly
respond to plumbing emergencies
all over Bristol and surrounding
areas 24/7, 365 days a year.
Give us a call now
estimates given orally or in which manifest errors occur.
7. Material Collection
Collection of non-stock items is chargeable but:
(a) Time must be kept to a minimum & reasonable.
(b) If the collection time is likely to exceed 45 minutes the customer must be additionally informed
of the circumstances.
(c) Only one Engineer is allowed to leave the job to collect parts.
8. Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice
which remains unpaid shall carry interest (at the rate of 4% over the national base rate) until the
Company receives payment in full.
9. Where the date and/or time for works to be carried out is agreed by the Company with the
Customer, then the Company shall use its best endeavours to ensure that the Operative shall
attend on the date and at the time agreed. However, the Company accepts no liability in respect of
the non-attendance or late attendance on-site of the Operative/Engineer or for the late or non-
delivery of materials.
10. The Customer shall accept sole liability to discharge the Company’s account unless he/she
discloses to the Company when initially instructing the Company to carry out work and/or supply
materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited
Company or Partnership and receiving a written estimate) the name of the third party appears on
the written estimate.
11. If the Customer cancels their instructions prior to any work being carried out or materials supplied,
then the Customer shall be liable for any related expenditure together with the profit that would
have been made by the Company had the work been carried out and/or materials supplied in
accordance with such instructions.
12. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with
the works then the Customer shall give notice in writing within 12 months to the Company & shall
afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying
out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the
Company as aforesaid then the Company shall not be liable in respect of any defects in the works
13. The Guarantee shall be for labour only in respect of faulty workmanship for 3 months from the
date of completion with the manufacturers warranty in force. The Guarantee will become null &
void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Operative. The
Company will accept no liability for, or guarantee suitability; materials supplied by the Customer
and will accept no liability for any consequential damage or fault.
14. The company will not guarantee any work in respect of blockages in waste and drainage systems
etc. The company will not guarantee any work undertaken on instruction from the customer and
against the written or verbal advice of the Operative/Engineer.
Work carried-out is guaranteed only in respect of work directly undertaken by the company and
where payment in full has been made by the customer. Any non-related faults arising from
recommended work, which has not been undertaken by the company, will not be guaranteed.
The company shall not be held liable or responsible for any damage or defect resulting from work
not fully guaranteed or where recommended work has not been carried out. Work will not carry a
guarantee where the customer has been notified by the Operative either verbally or indicated in
ticked boxes, comments and/or recommendations of any other related work which requires
The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or
Gas Warning Notice issued.
15. Where the Company agrees to carry out works on installations of inferior quality or over ten years
old at that date, no warranty is given in respect of such works and the Company accepts no
liability in respect of the effectiveness of such works or otherwise.
16. Engineers operate under their own Corgi Registration and as such are solely responsible for any
Gas related work and subsequent liability.
17. The Company shall be entitled to fully recover costs or damages from any
Operative/Engineer/Contractor whose negligence or faulty workmanship results in the Company
being made liable for those damages or rectification of the work.
18. These terms & conditions may not be released, discharged, supplemented, interpreted, varied or
modified in any manner except by an instrument in writing signed by a duly authorised
representative of the Company and by the Customer. Furthermore, these terms & conditions shall
prevail over any terms & conditions used by the Customer or contained or set out or referred to in
any documentation sent by the Customer to the Company; by entering into a contract with the
Company the Customer agrees irrevocably to waive the application of any such terms &
19. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer, but
instead be retained by the Company until the Customer has made payment in full for such goods
to the Company.
Until such time as title in the such goods has passed to the Customer:
(i) The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose
of all, any or part of such goods in which title remains vested in the Company,
(ii) For the purpose specified in (i) above, the Company or any of its agents or authorised
representatives shall be entitled at any time and without notice to enter any premises in which
goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
(iii) The Company shall be entitled to seek a court injunction to prevent the Customer from selling,
transferring or otherwise disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the
Customer, until such time as title in such goods has passed to the Customer, the Customer shall
insure such goods to their replacement value and the Customer shall forthwith, upon request,
provide the Company with a certificate or other evidence of such Insurance.
20. The Company shall not be liable for any delay, or for the consequences of any delay in performing
any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control,
& the Company shall be entitled to a reasonable extension of the time for performing such
21. The Company shall only be liable for rectifying works completed by the Company and shall not be
held responsible for ensuing damage or claims resulting from this or other work overlooked or
subsequently requested and not undertaken at that time.
These terms & conditions and all contracts awarded between the Company & Customer shall be
governed & construed in accordance with English Law & shall be subject to the exclusive
jurisdiction of the English law.